Our Reponse to Coronavirus (COVID-19)


Addressing COVID-19 Customer Concerns at Kingston Toyota

We very much appreciate the opportunity to be your Dealership and/or Service Center of choice. Your safety & well-being are our top priority. In response to growing concerns around the spread of the novel coronavirus (COVID-19), we have taken steps to help protect our team & our guests alike.

SANITIZATION: Our Janitorial staff will be deep cleaning the dealership daily to fully disinfect our store. Our team has been instructed to routinely sanitize high touch surface areas throughout the day which includes common areas and other high traffic parts of the dealership.

GREETINGS: While it is typically our policy to greet every customer with a warm handshake & a smile, we’ve advised our team to suspend any physical contact with guests including a handshake. All employees will be wearing masks while customers are in the dealership, as well as guides marked on floor to aid in distancing.

GUEST VEHICLES: We will use gloves along with seat covers & floor mats to minimize contact with your vehicle. These will be removed before the vehicle is returned. Every vehicle will be wiped down with disinfectant products after each customer or employee interaction.

LOANER VEHICLES: These vehicles will be properly cleaned & sanitized between uses. Limited shuttle service is currently available.

EMPLOYEE HEALTH: We will be checking the temperature of employees daily, as well as having our team members not be allowed to return to work if they’ve had exposure to a COVID-19 patient until they have self-quarantined & been certified that they can return to work by a doctor.   If they have traveled to a high impact area or been on a cruise, they will be required to self-quarantine before returning to work.  If any of our employees display symptoms of a COVID-19 infection we will be sending them home for a quarantine period.  We are suspending large group meetings & encouraging our team to stay within their direct work areas in addition to exercising social distancing.

We are grateful that you have chosen to place your trust in Kingston Toyota. We are monitoring this situation & as it evolves, we will update you with any changes in this policy.

Frequently Asked Questions concerning Kingston Toyota and COVID-19:

  • Is your service department still open?
    • Yes! Our service department is still open!
    • 7:30am - 5:30pm Monday - Friday
  • My lease is up, what do I do?
    • Please contact Toyota Credit Canada at 1-800-661-3062 for options

For questions about your Auto Loans, Payments, Deferrals, and More, please contact the lender your Auto Loan is financed with below:

  • Toyota Credit Canada: 1-800-661-3062
  • CIBC: 1-855-446-2886
  • TD AUTO FINANCE: 1-855-832-8861
  • Bank of Montreal (BMO): 1-877-827-7087
  • Royal Bank of Canada (RBC): 1-800-769-2511
  • Bank of Nova Scotia (Scotia Bank): 1-888-777-6842
  • Scotia Dealer Advantage (SDA): 1-877-375-2771, customerservice@scotiadealeradvantage.com
  • General Bank (GBC): 1-877-443-5620, www.generalbank.ca (Apply on the lender's website)
  • Desjardins: 1-877-871-0114

We have also updated our business hours, please make a note of the new hours and we apologize for any inconvenience this may cause.

Are you Financing/Leasing through Toyota Financial Services?

Toyota Financial Services is offering payment relief to customers which will be evaluated on a case by case basis. For payment relief, please call customer service at 1-800-661-3062. If you require other account information, you can login to the Toyota Customer Portal, where you can easily request changes to your account from the comfort and convenience of your own home. It is quick, easy and available 24/7. Visit your Toyota Financial Customer Portal!

How we are combating COVID-19 at Kingston Toyota!